Shipping Policy

1. Processing Time:

• Orders are typically processed and shipped within 3-5 business days of the order being placed, excluding weekends and holidays.

2. Shipping Methods:

• We offer several shipping methods, including standard, expedited, and overnight shipping. The available options will be presented at checkout.

3. Shipping Rates:

• Shipping rates are calculated based on the weight of the package, the destination, and the selected shipping method. Rates will be displayed at checkout before payment is made.

4. Domestic Shipping:

• We offer shipping within the UAE and Middle East via our preferred carriers. Delivery times vary depending on the selected shipping method and the destination.

5. International Shipping:

• We currently offer international shipping to select countries. International shipping rates and delivery times vary depending on the destination and selected shipping method. Any additional customs duties or taxes are the responsibility of the customer.

6. Order Tracking:

• Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number through our website or the carrier's website.

7. Shipping Delays:

• While we strive to ensure timely delivery of all orders, please note that shipping delays may occur due to factors beyond our control, such as weather conditions, carrier delays, or unforeseen circumstances. We appreciate your patience and understanding in such situations.

8. Order Changes or Cancellations:

• If you need to make any changes to your order or cancel it, please contact us as soon as possible. Once an order has been shipped, we are unable to make any changes or cancellations.

9. Shipping Address:

• Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

10. Lost or Stolen Packages:

• We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you believe your package has been lost or stolen, please contact the carrier directly to file a claim.

11. Returns Due to Shipping Issues:

• If your order is returned to us due to an incorrect or incomplete address provided by the customer, or if it is refused or undeliverable, additional shipping fees may apply for reshipment. If you choose not to have the order reshipped, a refund will be issued for the merchandise only, minus the original shipping fees.

12. Contact Us:

• If you have any further questions or concerns about our shipping policy, please don't hesitate to contact us at [sales6@tezkargift.com].

Note: This shipping policy is subject to change without prior notice. Please review this policy regularly for any updates or changes.